Lady talking with man about claim following flood in living room.

Insurance Claims

With options to claim online or over the phone, we're here to guide you through the process so you can get back on track.

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Claims FAQs

How to make a claim

Lodging a claim can be a stressful time. With that in mind, we want to make the process as easy for you as possible.
With multiple options available 24/7, choose the best way forward for you.

  • Phone

    You can make a claim by calling our local team Monday - Friday 8am - 5:30pm on 13 27 22. It will only take around 5 to 10 minutes.

  • Online

    You can lodge most claims online for some of our products using the button below.

  • Emergency Assistance

    If you need emergency claims assistance, call us 24/7 on 13 27 22. We'll find the best way to assist you.

  • Broken windscreen?

    Lodge your windscreen claim online, with the potential to connect to our repairer 24/7.

Lodge my claim online

Or call 13 27 22.

Please note: Claiming online is not available for all products and circumstances. If you can't lodge your claim online, you will be directed to give us a call.

Accident card

An accident scene can be a busy place. We've made a note of some information you can collect to make claiming easier.

Find out more

Insurance Claims FAQs

Got questions about motor or home insurance claims? Check out our Insurance Claims FAQs page to see if we've already answered it for you.

Learn more

Before buying insurance issued by RACT Insurance Pty Ltd (ABN 96 068 167 804, AFS licence 229 076) you should read the Product Disclosure Statement (PDS) which you can find along with the Target Market Determination (TMD) on our Insurance Documents page. Cover is subject to the policy terms.