General feedback
We always aim to provide you with the best support we can and love hearing about your experiences with us.
Your feedback is important, as it helps us improve our standards.
Get in touch with us to share any feedback you have.
How to make a complaint
If you ever feel like we've fallen short of your expectations, we want to know about it.
Please follow the process outlined in our Complaints Handling Guide so we can resolve your concerns as quickly and fairly as possible.
Explaining Insurance
To help with any questions regarding understanding insurance, the Insurance Council of Australia has developed the Insurance Explained website. It has practical information to explain insurance and make decisions that meet your needs.
General Insurance Code of Practice
RACT Insurance subscribes to the General Insurance Code of Practice (Code).
The Code outlines minimum standards of service that you should expect from insurers that have adopted the Code.
The standards covered by the Code are customer centric with the aim of delivering good consumer outcomes by setting industry standards above those mandated by the law. Those standards cover us, our distributors and suppliers, buying and renewing insurance, claims handling, supporting customers experiencing vulnerabilities and complaints handling.
For more information on the General Insurance Code of Practice visit the code website or download a copy of the code here.
Before buying insurance issued by RACT Insurance Pty Ltd (ABN 96 068 167 804, AFS licence 229 076) you should read the Product Disclosure Statement (PDS) which you can find along with the Target Market Determination (TMD) on our Insurance Documents page.