Insurance Direct Debit Request Service Agreement

This is Your Direct Debit Service Agreement and Authority with RACT Insurance Pty Ltd ABN 96068167804. It explains what Your obligations are when undertaking a Direct Debit arrangement with us. It also details our obligations to You as Your Direct Debit provider. Please keep this agreement for future reference. It forms part of the terms and conditions of Your Direct Debit Request (DDR) and should be read in conjunction with Your DDR Authorisation.

1. Debiting Your account

You have authorised us to arrange for funds to be debited from Your account. We will only arrange for funds to be debited from Your account as authorised in the Direct Debit Request Service Authorisation. If the debit day falls on a day that is not a business day, or we are unable to process your payment on the nominated date we may debit Your account on the following business day or as soon as possible. If You are unsure about which day Your account has or will be debited You should ask Your financial institution.

2. Amendments by us

We may vary any details of this agreement or a Direct Debit Request at any time by giving You at least fourteen (14) days notice.

3. Changing your arrangement with us

You may change, stop or defer a debit payment, or cancel this agreement with us by telephoning us on 13 27 22 or visiting your local RACT Branch during business hours or by arranging it through Your own financial institution. You need to let us know before either Your next scheduled payment or the due date of the payment to which the changes will apply.

4. Your obligations

It is your responsibility to ensure that there are sufficient clear funds available in Your account to allow a debit payment to be made. If there are insufficient clear funds in Your account to meet a debit payment: You may incur fees or charges by us or Your financial institution; and You must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in Your account by an agreed time so that we can process the debit payment; and You should check Your account statement to verify that the amounts debited from Your account are correct.

5. Dispute

If You believe that there has been an error in debiting Your account, You should notify us directly on 13 27 22 or visit your local RACT Branch during business hours so that we can resolve Your query or You can take it up directly with Your financial institution. If we incorrectly debit Your account we will arrange for Your financial institution to adjust Your account. If we investigate and conclude that Your account has not been incorrectly debited we will respond to Your query and advise of any adjustments to Your account.

6. Accounts

It is your responsibility to check with your financial institution; If You have queries about how to complete the Direct Debit Request and whether direct debiting is available from Your account; and Your account details which You have provided to us are correct.

7. Confidentiality

We will keep any information (including Your account details) in Your Direct Debit Request confidential. We will make reasonable efforts to keep any such information that we have about You secure and ensure that our employees or agents do not make any unauthorised use, modification, reproduction or disclosure of Your personal information. We will only disclose information that we have about You to the extent specifically required by law; or for the purposes of this agreement (including disclosing information in connection with any query or claim).

8. Notice

If You wish to notify us in writing about anything relating to this agreement, You can contact us on 13 27 22, visit your local RACT Branch or write to us at GPO Box 1292, Hobart TAS 7001 We will send any written notifications to You to the address You have given us. Any notice will be deemed to have been received on the third business day after posting.